Company Information

    Roojoom was founded on March 2013. The company is based in Boston, MA, USA . The number of employees in Roojoom is less than 50. Roojoom enables brands to gain control over each customer s personal journey using algorithms-built unique cx, boosting kpis
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          Funding & investors

          Roojoom has received 5 rounds of venture funding. The total funding amount is around $16.1M.

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                        Roojoom - Blog

                          • Drive users’ journeys with quick TTV (3 of 3)

                          • In previous posts we’ve established that User Success, driving users to value, equals to success of the entire customer account and that empowering product champions in your customer accounts boosts CSMs work and elevates success achievements.   The 3rd critical component is the journey that will drive your product users to those desired values –  the… Continue Reading Drive users’ journeys with quick TTV (3 of 3)The post Drive users’ journeys with quick TTV (3 of 3) appeared first on roojoom.
                          • Empower customers’ product champions to boost success (2 of 3)

                          • In a previous post we discussed the concept of  Users’ Success, driving users to value equals a product company success.  As we’ve seen, the product value TO the user is key. Different users may have different value goals, even if they work in the same organization and have the same role.  User value goals can… Continue Reading Empower customers’ product champions to boost success (2 of 3)The post Empower customers’ product champions to boost success (2 of 3) appeared first on roojoom.
                          • Users’ Success – focusing on driving users to value (1 of 3)

                          • Users have certain expectations from your product, as well as goals they are looking to accomplish while using it. If all product users could reach their value expectations and sustain that on an ongoing basis, the customer success would – by definition – be at its highest potential. This notion underlines the concept behind Roojoom’s… Continue Reading Users’ Success – focusing on driving users to value (1 of 3)The post Users’ Success – focusing on driving users to value (1 of 3) appeared first on roojoom.
                          • Hiring the right AI for your customer service organization

                          • The biggest challenge today that service providers have to face when looking at their digital and assisted customer service operations is creating “resolution capable” service channels that will not only reach the best resolution, but also do it quickly and prevent customers from dropping the session.  Nowadays most AI tech in customer service is being… Continue Reading Hiring the right AI for your customer service organizationThe post Hiring the right AI for your customer service organization appeared first on roojoom.
                          • “Applying AI-Based Customer Journey Orchestration For Customer Service”

                          • A CCW Publication By Matt Wujciak “If I was to ask you which category would you think is most important to consumers when receiving customer service:  accuracy of information and resolution  speed and efficiency empathy  supporting the customer where and when they want personalization  – Which would you say? Most think speed and efficiency is… Continue Reading “Applying AI-Based Customer Journey Orchestration For Customer Service”The post “Applying AI-Based Customer Journey Orchestration For Customer Service” appeared first on roojoom.
                          • Gartner designated Roojoom as Cool Vendor!

                          • Gartner designated Roojoom a “2020 Cool Vendor in AI for Customer Analytics” (Report available for Gartner subscribers) Roojoom’s approach to AI-based customer Journey Orchestration is acknowledged as unique in this new space where customer journey capabilities have different requirements from different vendors. What is clear and certain is the accelerated interest and investment brands are… Continue Reading Gartner designated Roojoom as Cool Vendor!The post Gartner designated Roojoom as Cool Vendor! appeared first on roojoom.

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