Company Information

    Next Caller was founded on September 2012. The company is based in New York, NY, USA . The number of employees in Next Caller is less than 250. Next caller develops and offers a real time call verification technology solution that provides phone fraud detection services.

    Here is how Next Caller describes itself: "Next Caller delivers enterprise-grade Call Verification and Fraud Prevention services through a state-of-the-art API, VeriCall®. VeriCall® improves the authentication process by instantly giving the green light to real customers and flagging suspicious calls to stop phone fraud before it starts. With Next Caller, businesses save time, money, and avoid treating customers like criminals—all without compromising security. VeriCall® has analyzed hundreds of millions of calls to date and leverages machine learning to protect some of the largest corporations in the United States."
      Next Caller was founded by Ian Roncoroni. It is part of Y Combinator W14 cohort. Here is how its founder(s) describe the company - "We create a positive customer experience through real time call verification technology. Fraudsters cost businesses time and money, and make life more difficult on real customers - whether that's outright stealing cash or slowing down the phone call authentication process. Next Caller helps businesses fight criminals, not customers, by safely passing through legitimate callers and identifying suspicious interactions. Using VeriCall', businesses have the opportunity to stop phone fraud before it starts. With our real-time RESTful API, Next Caller verifies good callers and detects spoofed calls to make your business Spoof Proof' - flagging high-risk calls within milliseconds of the first ring. Based on this threat-level analysis of every call, a business can decide how to handle the customer or criminal on the other end of the line."


          Funding & investors

          Next Caller has received 3 rounds of venture funding. The total funding amount is around $5M.

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                    News

                        Next Caller - Blog

                          • Fraud & COVID-19: Year 2 on the Horizon

                          •  A Rising Sea Level for the Contact Center Since the onset of COVID-19, Next Caller has been tracking the meteoric spikes in customer call volume and fraudulent activity bombarding contact centers across industries. One sector that has been hit particularly hard is financial services. From missteps in the rollout of the initial stimulus package and […]The post Fraud & COVID-19: Year 2 on the Horizon appeared first on Next Caller.
                          • Pindrop Acquires Next Caller

                          • Today marks a significant milestone for the Next Caller team, our customers, and our broader community. We are delighted to share with you that, as of this morning, we have joined the global technology leader in identity, security, and trust for voice interactions, Pindrop Security, Inc. We’ll continue to operate as Next Caller, as a […]The post Pindrop Acquires Next Caller appeared first on Next Caller.
                          • Next Caller’s Holiday Fraud Forum: COVID-19 Brings An Early Christmas For Criminals

                          • How Brands Are Preparing for a Bleak Black Friday Recently, the team at Next Caller held a live discussion with Former FBI Most-Wanted-Cyber Criminal, Brett Johnson and Sam MacMillan Director Sales Engineering Experian to discuss why we’re likely headed towards a historically dangerous fraud-filled holiday season and what businesses and individuals can do to prepare. […]The post Next Caller’s Holiday Fraud Forum: COVID-19 Brings An Early Christmas For Criminals appeared first on Next Caller.
                          • Next Caller’s 2020 Holiday Fraud Forecast: COVID-19 Primes Holiday Shopping Season For Massive Fraud

                          • Just as it has impacted nearly every other aspect of our lives, COVID-19 is now altering the unofficial start of the holiday season. In an attempt to capitalize on shifts in consumer behavior created by the crisis, this year brands across industries — from big-box retailers to e-commerce giants — are starting their holiday season push […]The post Next Caller’s 2020 Holiday Fraud Forecast: COVID-19 Primes Holiday Shopping Season For Massive Fraud appeared first on Next Caller.
                          • Next Caller’s COVID, Fraud, and CX Report (Weeks 11-26)

                          • May 11 – August 31, 2020: The Calm Before the Next Storm Since the beginning of COVID-19, Next Caller has tracked the call behavior of consumers and fraudsters to help understand the impact of the pandemic on contact centers. From the early waves of urgent, highly-charged calls from consumers to health care companies and financial […]The post Next Caller’s COVID, Fraud, and CX Report (Weeks 11-26) appeared first on Next Caller.
                          • Insights From Our Live Two-Part Digital Event: Two Faces of COVID: Criminals & Customers

                          • On August 6th, Next Caller invited a group of leading fraud and customer experience experts to discuss the impact of COVID-19 on organizations across industries. Over the course of the two-part  live discussion, the panel discussed emerging trends during COVID, how some of today’s biggest brands are reacting to the wildly new circumstances, and how […]The post Insights From Our Live Two-Part Digital Event: Two Faces of COVID: Criminals & Customers appeared first on Next Caller.

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