Company Information

    Netomi was founded on May 2015. The company is based in San Francisco, CA, USA . The number of employees in Netomi is less than 100. Netomi is a machine intelligence company that uses ai to turn customer service into a competitive edge.

    Here is how Netomi describes itself: "AI customer service and support takes care of the customers you work hard to win. More than a chatbot, discover Netomi's automated customer service."
      Netomi was founded by Puneet Mehta. It is part of Y Combinator W16 cohort. Here is how its founder(s) describe the company - "Netomi's AI enables self-driving customer care for companies like HP, Westjet, Singtel and more. By autonomously resolving over 70% of support tickets on email, chat, messaging, social and voice, companies using Netomi reduce support costs, boost customer happiness, enhance agent productivity and automate up-sell."


          Funding & investors

          Netomi has received 4 rounds of venture funding. The total funding amount is around $29.3M. Last venture funding round was $12M, announced on July, 2020.

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                        Netomi - Blog

                          • Happy Customer Service Appreciation Week!

                          • Happy Customer Service Appreciation Week you fellow popup clickers! In honor of the amazing work you provide on a daily basis, we at Netomi would [...]The post Happy Customer Service Appreciation Week! appeared first on Netomi.
                          • Conversational AI: What It Is and How It Works

                          • A Complete Guide To Conversational Artificial Intelligence for 2021 Conversational AI is growing more prevalent every day. Not just in business, but for entertainment purposes [...]The post Conversational AI: What It Is and How It Works appeared first on Netomi.
                          • The 13 Best AI Chatbots for Business in 2021 and Beyond [Review and Key Features]

                          • Chatbots are used by 1.4 billion people today. Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI [...]The post The 13 Best AI Chatbots for Business in 2021 and Beyond [Review and Key Features] appeared first on Netomi.
                          • Hiring Customer Service Agents is Harder than Ever

                          • Why companies need AI today.  “Call centers have never been more important — or more strapped1.”  Imagine having a 100-year old parent who has a [...]The post Hiring Customer Service Agents is Harder than Ever appeared first on Netomi.
                          • 17 Customer Satisfaction Survey Questions and Templates

                          • In this post, we’re covering everything you need to know about customer satisfaction (CSAT) surveys, including:  Customer satisfaction surveys defined  Are these surveys still relevant?  [...]The post 17 Customer Satisfaction Survey Questions and Templates appeared first on Netomi.
                          • Introducing the new Netomi Chat Widget

                          • Nearly 70% of consumers expect live chat support and it’s currently the preferred channel for consumers between 18-49 years old1. Over the last few years, [...]The post Introducing the new Netomi Chat Widget appeared first on Netomi.

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